Refund policy

Returns & Exchange

We offer customers the right to request a cancellation for unshipped items and a return for delivered items in line with our applicable return and cancellation rules.

If you wish to cancel an order before it has shipped, or request a return after delivery, you can submit your request through our online return and cancellation form here: Request a return or cancellation

For delivered items, return requests must be made within 14 days of delivery of the last item in the order. Returned items must be sent back in undamaged condition. If your return is approved, we will refund the price paid for the returned item in accordance with our return policy. Unless otherwise stated, the buyer is responsible for return postage costs.

For unshipped items, cancellation requests can be submitted before the item is fulfilled. Submitting a cancellation request does not automatically cancel the order. All cancellation and return requests are subject to review.

We also offer a bespoke exchange service for eligible items from our current selection of stock. Exchanges are handled separately from the online return and cancellation request process. Please contact us for further details if you would like to discuss an exchange.